Terms and Conditions for MACA Mudcrab

Welcome to the MACA Mudcrab website. Please read the following terms and conditions carefully before using our services. By accessing and using our website, you agree to be bound by these terms and conditions.


This website is operated by MACA Mudcrab. Throughout the site, the terms “we”, “us” and “our” refer to MACA Mudcrab. MACA Mudcrab offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. General Terms:

1.1. Acceptance of Terms: By using MACA Mudcrab’s website, you agree to these terms and conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.

1.2. Website Use: You may use our website for lawful purposes only and must not use it in any way that violates applicable laws or regulations.

2. Orders and Product Additions:

2.1. Minimum Order: The minimum order for live mudcrabs is 5 kilograms (5kgs) before freight charges.

2.2. Cancellations: No cancellations are allowed once an order is placed. Please ensure the accuracy of your order before confirming the purchase.

2.3. Additional Product Request: If you wish to add products below 5kgs to your order before freight charges, please send an email to admin@macaseafoods.com.au with your request. We will do our best to accommodate your request, and additional payment will be required for the requested products.

2.4. Refunds for Weight Difference: Customers will be charged based on the maximum weight of the mudcrabs and the added products. Once the order is packed and the final weight is calculated.  

3. Payment and Pricing:

3.1. Payment: Payment must be made in full at the time of placing the order. We accept payment through secure online payment portals and designated payment methods only.

3.2. Pricing: All prices listed on the website are in the local currency and are subject to change without prior notice.

4. Quality Assurance:

4.1. Live Mud crabs: We take utmost care to ensure that our mud crabs are delivered live and in good condition. When purchasing from MACA Mudcrab, you are buying live mud crabs intended for culinary consumption. As live seafood, mud crabs may exhibit natural variations in size, colour, and appearance, which are normal and do not affect their quality or edibility.

4.2. Damage During Air Transport/Freight: MACA Mud crab will take responsibility for any damage to the product that occurs during air transport/freight up until the point of delivery to the designated freight depot. If you encounter any issues with the delivered product, please notify us immediately with supporting evidence, such as photographs, and we will investigate the matter promptly.

However, once the mud crabs are in the possession of the freight providers and have been delivered to the designated freight depot, MACA Mudcrab rescinds all responsibility for any damages or losses that may occur during further transportation or handling by the freight provider.

5. Disclaimer of Liability:

5.1. MACA Mudcrab shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use our website or services.

6. Governing Law and Jurisdiction:

6.1. These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which MACA Mudcrab operates.

6.2. Any dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in the aforementioned jurisdiction.

7. Modification of Terms and Conditions:

7.1. MACA Mudcrab reserves the right to modify these terms and conditions at any time. Any changes will be updated on our website, and it is your responsibility to review them periodically.

By using MACA Mudcrab’s website, you acknowledge that you have read, understood, and agreed to these terms and conditions, including the specific sections related to no cancellations, additional product requests, and the responsibility regarding air transport/freight.